Telemedicine Disclaimer


Call 911 immediately or go to the nearest emergency room if you believe you are experiencing a medical emergency. By logging into AskSterlingMD.com, you are agreeing to have a telehealth/telemedicine consultation. Telehealth is the provision of health and medical information and advice. Telemedicine is the practice of medicine using electronic communications technologies. Telemedicine consultation services are provided by Sterling Initiatives, LLC.


When you use these telemedicine consultation services, you will enter into a provider-patient relationship and be treated by a provider who is licensed in your state. The providers, in exercising their professional judgment, reserve the right to deny care for any reason, including instances where provision of care would be medically or ethically inappropriate. Receiving treatment through a telemedicine consultation offers certain expected benefits and has certain potential risks. Expected benefits include easier and quicker access to medical care, and the ability to access care from many locations. For example, you can initiate a remote examination from your home rather than having to wait to schedule one. Potential risks include the remote physician not being able to fully resolve your issue over the phone, and lack of physician access to your full medical records, which may, in rare instances, result in allergic reactions or other adverse drug interactions.


You have other options for care. You can obtain care in a traditional in-person care setting, such as seeing your Primary Care Physician or visiting an urgent care center. By agreeing to have a telemedicine consultation, you acknowledge that you have reviewed these benefits, risks, and alternatives, and you agree that you consent to a telemedicine consultation. You have the right to withdraw your consent at any time by ending this telemedicine consultation session.


By agreeing to have a telemedicine consultation, you acknowledge you have received and read the Notice of Privacy Practices for AskSterlingMD.com and Sterling Initiatives, LLC. You further authorize AskSterlingMD.com and Sterling Initiatives, LLC to release your confidential information to consulting providers and your medical providers. You have read and understand Sterling Initiatives, LLC and AskSterlingMD.com’s Terms & Conditions, Privacy Policy, and Notice of Privacy Practices. You agree to receive emails and push notifications (if enabled) about your consultation, including the provider’s name and consultation time.


The availability of receiving the service on an in-person basis or via telehealth, if available, from the enrollee’s primary care provider, treating specialist, or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards in Sections 1367 and 1367.03 and regulations promulgated thereunder.


The enrollee chooses to receive the service via telehealth through a third-party corporate telehealth provider.


The enrollee consents to the service consistent with Section 2290.5 of the Business and Professions Code.


If the enrollee is currently receiving specialty telehealth services for a mental or behavioral health condition, the enrollee is given the option of continuing to receive that service with the contracting individual health professional, a contracting clinic, or a contracting health facility.